At Footy & Gifts, we stand by the quality of our products and want to ensure your shopping experience with us is nothing less than exceptional. We understand that sometimes, for various reasons, a product may not meet your expectations or fit your requirements.
That's why we're pleased to offer a generous 90-Day Returns Policy, giving you peace of mind with every purchase. Here's how it works:
Our 90-Day Returns Promise:
If you're not 100% satisfied with your purchase, we invite you to return the item within 90 days from the date of receipt. We're happy to exchange the product for something else or refund your money, whichever suits you best.
To qualify for a return, the item must be in 'new' condition. This means it must be unused, unopened, and in the same condition that you received it. All original packaging, including any attached tags, must be included.
How to Initiate a Return:
Contact Us: To begin the return process, please reach out to us via our Contact Us page. Let us know your order number, the item(s) you wish to return, and whether you prefer a refund or an exchange. We're here to serve you, so please let us know how we can best assist you.
Packaging: Once we've received your return request, please ensure that the item is properly packaged for the return journey to prevent any damage.
Send the Item: We'll provide you with the return address and any further instructions. Please retain your postal receipt until we confirm that we've received your return.
Once we receive your returned item and confirm that it meets the return conditions, we'll promptly process your refund or send out the exchange item, as per your preference.
Please note: The buyer is responsible for return shipping costs unless the item was faulty or not as described.
At Footy & Gifts, our aim is to make your shopping experience easy, enjoyable, and worry-free. If there are any issues or concerns, please don't hesitate to get in touch - we're here to help!
Thank you for shopping with Footy & Gifts.